Technical Service Manager
BBBH94001_1751918664
Posted: 07/07/2025
- Up to £52000.00 per annum + Plus package
- Redhill, Surrey
- Permanent
Technical Service Manager
My fantastic client in Redhill is currently looking for a Technical Services Manager to come on board on a permanent basis. The role will be to ensure an effective, timely and robust management of all UK Government support cases for CSCS4 to ensure SLA/KPIs are constantly met or exceeded.
Key Tasks
- Reporting into the UK Senior Technical Services Manager, this role will take ownership of all support cases across Commercial Satellite Communication Services (CSCS) and will work closely with the MOD System Engineering and MOD Project teams
- As the case develops, ensuring that relevant teams responsible for the ticket at the time is supported and managed to ensure effective support case resolution.
- Ensure all logistical and technical support elements of each engineer's service visit are managed to ensure maximum efficiency is gained.
- Manage each support visit so that all commercial arrangements are understood such as internal/external invoicing and liaison with external MoD customers if needed to agree any terms
- Working with the Senior Technical Service Manager and Field Service Engineering Team, ascertain feedback to project engineers/managers where issues arise that inform documentation amendments & updates.
- To act in a professional manner to Government customers, showing clear technical knowledge confidently including attending complex support issues with MoD Authorities & staff in relation to resolutions, virtually or in person.
- Tracking support trends utilising our Ticketing System and other resources, as required
- Ensuring effective capture of the case on Secure Insight for configuration
- Be able to manage minor projects that fall under support/obsolescence programmes
- Management of the MOD Escalation Process
- Provision of training to 1st and 2nd line support staff and also assist in facilitating onboarding new Field Service Engineers.
- Assist in the launch of new UK Government services into the organisation including any support documentation required.
Experience/Skills/Qualifications
- Ability to work hard, show tenacity, proactively work on own initiative, solve problems using own judgement, meet tight deadlines and balance priorities to achieve results.
- Must hold, or have the ability to achieve DV Security Clearance
- Royal Navy technical comms experience across COMSAT, MILSAT, MNE and Message handling
- Understanding of wider MOD networks across land and
- Technical experience of electrical/electronic, IT networking equipment and satellite
- Experienced in standard office
This is a permament role offering a salary of up to £52k per annum.
If you're a Technical Services Manager with experience of technical comms, satellite comms and IT Networking then please forward your CV over to me asap as interviews are being arranged immediately.